DJI Care Refresh annual plan for Osmo Mobile 7 — service and replacement coverage

DJI Care Refresh annual plan for Osmo Mobile 7 provides manufacturer-backed service protection that covers accidental damage and offers replacements or repairs during the plan validity. Electronic activation codes are sent Monday through Friday from 8:00 to 16:00 to the email address provided at order. The official manufacturer warranty remains in effect while DJI Care Refresh is active. The plan can be activated once within 30 days after the device's first activation and can be extended by purchasing additional one-year plans (up to two extensions for a maximum of three years total).

Advantages

DJI Care Refresh allows up to two replacements of damaged equipment per year for a small additional fee and replaces damaged hardware with new or equivalent new parts. For the Osmo Mobile 7 series each replacement under the plan costs 39 PLN (amount may vary when processed by the manufacturer depending on exchange rates). If the Care Refresh service is not used during the validity period, the user receives an additional one-year warranty extension as a benefit. Electronic codes are delivered by email during business days.

Suitable for

• Owners of DJI Osmo Mobile 7 who want accidental-damage coverage
• Users who prefer fast replacement instead of long repairs
• People who travel or use the gimbal in environments with higher risk of impact or water contact
• Customers who want the option to extend protection for up to three years total

Key specifications

• Coverage period: 1 year per purchased plan, extendable up to 3 years total
• Replacements: up to two replacements of damaged devices per year
• Replacement fee (Osmo Mobile 7): 39 PLN per replacement (subject to change)
• Covers accidental damage including collisions and water contact
• Activation window: within 30 days after first device activation
• Delivery of electronic activation code: email, business hours Monday–Friday 08:00–16:00
• Manufacturer warranty remains valid during plan validity

How to use

Activate the DJI Care Refresh code at https://support.dji.com/care/active by entering the Care Refresh code, the device serial number (found on the product) and the registrant's details (name and email). After successful activation the service is assigned to the appropriate region and you will receive a confirmation email. In case of accidental damage, report the malfunction and send the equipment to DJI's service center indicated by the manufacturer, noting that DJI Care Refresh has been purchased. After inspection you will receive a repair estimate and can choose between standard repair or using DJI Care Refresh. If you select Care Refresh, pay the applicable replacement fee and DJI will ship the replacement unit with priority shipping and no shipping charge to you.

Usage recommendations

Keep the device serial number and the activation confirmation email accessible. Before sending the device for service, back up settings and any data if applicable. Review the policy exclusions: lost, stolen or intentionally abandoned products, accessories, damages that do not affect operation, force majeure events, defects outside the plan period, modifications not following the user manual, and use of unauthorized batteries, chargers or software are not covered.