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header-product IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Ultra Series
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AiO.lv Networking Equipment Security Systems Surveillance Cameras Hikvision

IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Ultra Series

IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 1
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 2
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 3
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 1
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 2
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 3
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 1
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 2
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 3
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 1
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 2
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Photo 3
IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF) Ultra Series
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Short description

The Hikvision Ultra Series DS-2CD3386G2-ISU(2.8mm)(H)(eF) is a high-performance IP security camera designed for both indoor and outdoor use. It features a 3840 x 2160 pixel resolution, 360° rotation, and a wide viewing angle of 108° horizontally and 53° vertically. With a CMOS sensor and a detection distance of up to 97 meters, it ensures reliable surveillance. The camera is easy to install on ceilings and offers wired connectivity, making it a versatile choice for security needs.
Warranty: 2 Years
SKU: 10927995
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Product information

Description

The Hikvision Ultra Series DS-2CD3386G2-ISU (2.8mm) is a high-performance IP security camera suitable for indoor and outdoor ceiling installation. It delivers 3840 × 2160 resolution video using a CMOS sensor, supports 30 fps, and provides a wide field of view with 108° horizontal and 53° vertical coverage. The camera offers up to 360° rotation and a detection range reaching approximately 97 meters, with wired Ethernet connectivity for reliable network integration.

Advantages

This model combines high-resolution 4K imaging with a wide viewing angle and 360° rotation to cover large areas with fewer devices. The camera supports video motion detection and wired Ethernet to ensure stable data transmission. Built with Hikvision’s Ultra Series platform and compatible with third-party applications through the Hikvision Embedded Open Platform, it is designed for robust, scalable security deployments.

Suitable for

  • Commercial premises requiring high-resolution surveillance
  • Large indoor spaces such as lobbies, warehouses, and retail floors
  • Outdoor covered areas where ceiling mounting is available
  • Installations needing wired network reliability and video motion detection

Key specifications

  • Image sensor: CMOS
  • Maximum resolution: 3840 × 2160 pixels (4K)
  • Frame rate: up to 30 fps
  • Field of view: 108° horizontal, 53° vertical
  • Rotation: 360°
  • Detection distance: up to 97 m
  • Connectivity: wired Ethernet (LAN)
  • Placement: indoor and outdoor (ceiling mount)
  • Device color: white
  • Weight: 0.64 kg

How to use

Mount the camera on a suitable ceiling surface using the manufacturer’s recommended fittings and ensure the unit is positioned to cover the intended scene with its wide-angle lens. Connect the camera to a PoE-capable switch or to power and Ethernet according to installation guidelines, then configure network settings and video parameters through the Hikvision management software or compatible third-party applications via HEOP. Enable motion detection and adjust sensitivity and detection zones as required for your environment.

Usage recommendations

For reliable long-term operation, use a stable wired Ethernet connection and place the camera under appropriate shelter if installed outdoors. Regularly check firmware updates and configure motion detection and privacy masks to reduce false alarms and protect privacy.

Specifications

Frame rate:
30 fps
Weight:
0.64 kg
Ethernet LAN:
Yes
Wi-Fi:
No
Video motion detection:
Yes
Placement supported:
Indoor & outdoor
Connectivity technology:
Wired
Mounting type:
Ceiling
Type:
IP security camera
Product colour:
White
All features

Performance

Type:
IP security camera
Connectivity technology:
Wired
Dynamic range:
120 dB
Languages support:
Multi
Placement supported:
Indoor & outdoor
Number of languages:
33
Supported programming languages:
C, C++
Auto-tracking:
Yes
Wide Dynamic Range (WDR):
Yes
Day/night mode:
Yes
Alarm input/output:
Yes
Infrared (IR) cut-off filter:
Yes
Open platform version:
HEOP 2.0
AI software framework:
Caffe, ONNX, PaddlePaddle, TensorFlow

Camera

Camera shutter speed:
1/100000 - 1/3
Minimum illumination:
0 lx
Tilt angle range:
0 - 75
Angle of rotation:
360 °
Pan range:
0 - 360
Camera pan control:
Yes
Camera tilt control:
Yes
Lens viewing angle, horizontal:
108
Lens viewing angle, vertical:
53
Lens viewing angle, diagonal:
133
Number of Privacy masking areas:
4

Image sensor

Sensor type:
CMOS
Optical sensor size:
25.4 / 1.8
Progressive scan:
Yes
Number of sensors:
1

Lens system

Maximum aperture number:
1.6
Fixed focal length:
2.8 mm
Number of lenses:
1
Observe distance:
38 m
Detect distance:
97 m
Recognize distance:
19 m
Identify distance:
9 m

Night vision

LED type:
IR
Night vision:
Yes
Night vision distance:
40
Infra-red wavelength:
850 nm

Video

Maximum resolution:
3840 x 2160
Video compression formats:
H.264, H.264+, H.265, H.265+
Bit rate:
32 Kbps - 16 Mbps
Noise reduction:
Yes
Frame rate:
30 fps
Supported graphics resolutions:
640 x 360, 640 x 480 (VGA), 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 2688 x 1520, 3200 x 1800, 3840 x 2160
Supported video modes:
2160p, 360p, 1080p, 720p, 480p, 1520p
Video formats supported:
H.264, H.264+, H.265, H.265+
Total megapixels:
8 MP
Image quality adjustment:
Brightness, Contrast, Saturation, Sharpness
Back Light Compensation (BLC):
Yes
Video recording:
Yes
Video streaming:
Yes
Privacy masking:
Yes
Highlight Compensation (HLC):
Yes
Bit rate control:
Constant Bit Rate (CBR), Variable Bit Rate (VBR)
Region of Interest (ROI) encoding:
Yes
Smart IR:
Yes
Noise reduction technology:
3D noise reduction

Audio

Built-in microphone:
Yes
Signal-to-Noise Ratio (SNR):
52 dB
Audio formats supported:
AAC-LC, G.711, G.711 A-law, G.711 μ-law, G.722.1, G.726, MP2L2, MP3, PCM
Sample rates:
8 - 48
Bit rate range:
16 - 320

Network

Supported network protocols:
TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv4, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SFTP, ARP, SNMP, WebSocket, WebSockets, SRTP
Ethernet LAN:
Yes
Number of users:
32 user(s)
Networking standards:
IEEE 802.3af
Bluetooth:
No
Wi-Fi:
No
Live view:
Yes
Ethernet interface type:
Fast Ethernet
Number of simultaneous live view channels:
6 channels
User access level:
Administrator, Operator, User

Storage

Flash memory:
40 MB
Compatible memory cards:
MicroSD (TransFlash), MicroSDHC, MicroSDXC
Card reader integrated:
Yes
Maximum memory card size:
512 GB
RAM capacity:
350 MB
Built-in HDD:
No
eMMC capacity:
2 GB

Ports & interfaces

Ethernet LAN (RJ-45) ports:
1

Security

Mirror:
Yes
Audit log:
Yes
Video motion detection:
Yes
IP address filtering:
Yes
HTTPS encryption:
Yes
Password protection:
Yes
Alarm input channels:
1
Alarm output channels:
1
Digital watermark:
Yes
Intelligent Video Surveillance (IVS) system features:
Face detection, Intrusion, People counting, Region entrance detection, Region exiting detection
Heartbeat:
Yes
Password reset via email:
Yes
Flash log:
Yes
Digest authentication:
Yes
Network access storage (NAS):
Yes

Power

DC output voltage:
12
DC output current:
0.66 A
Power source type:
DC, PoE
Power consumption (max):
8 W
Power consumption (Power over Ethernet (PoE)):
9.5 W

Weight & dimensions

Weight:
0.64 kg
Height:
96.3 mm
Diameter:
127.3 mm

Packaging data

Package weight:
880 g
Package depth:
170 mm
Package height:
150 mm
Package width:
170 mm

Features

Number of cameras:
1

Design

Form factor:
Dome
Product colour:
White
Housing material:
Metal
Mounting type:
Ceiling
International Protection (IP) code: Device protection rating against dust and water according to the international IP standard.
IP67
Fog proof:
Yes

Management features

Reset button:
Yes

Packaging content

Manual:
Yes

Sustainability

Sustainability compliance:
Yes

Operational conditions

Operating relative humidity (H-H):
0 - 95
Storage temperature (T-T):
-30 - 60
Operating temperature (T-T):
-30 - 60
Storage relative humidity (H-H):
0 - 95

Technical details

Compliance certificates:
BIS, UL, WEEE, CB, CE, REACH, RoHS
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Instructions

mmo_118578988_1715085528_5417_6344.pdf
hikvision-DS-2CD3386G2-ISU(2.8MM)(H)(EF)-10927995

Description

Instructions

mmo_118578988_1715085528_5417_6344.pdf
hikvision-DS-2CD3386G2-ISU(2.8MM)(H)(EF)-10927995
Machine translation. Load original

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Customer questions

FAQ

What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All Hikvision products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Hikvision service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: frame rate, weight, ethernet lan, wi-fi, video motion detection, placement supported, connectivity technology, mounting type, type, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for IP security camera Hikvision DS-2CD3386G2-ISU(2.8mm)(H)(eF)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.
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