Handset Lifter POLY HL10/A Black 920Q3AA

The POLY HL10/A Handset Lifter is an accessory designed to enable remote call answering for compatible desk phones and headsets. Finished in black, the unit lifts the handset mechanically when a connected headset receives a call, allowing users to switch between handset and headset without physically touching the phone. It is compatible with a range of headsets and phone models that support external lifter devices and is intended for office and contact centre environments where hands-free or remote call control is needed.

Advantages

The HL10/A provides a simple mechanical lift mechanism that integrates with supported headsets to automate handset pickup and replacement. Its compact black design requires minimal desk space and attaches to the telephone base without altering phone operation. The device reduces the need to manually handle the handset during frequent call answering, supporting improved workflow and quicker response times for users who alternate between headset and handset.

Suitable for

• Office workers who need hands-free call answering
• Contact centre agents requiring rapid call pickup and replacement
• Shared-desk environments where users switch between handset and headset
• Users of compatible headsets seeking remote handset control

Key specifications

• Colour: Black
• Mechanical handset lifter for desk phones
• Designed for compatibility with a variety of headset models and supported telephones
• Compact form factor suitable for placement on telephone bases

How to use

Position the POLY HL10/A handset lifter on the telephone base so the lifting arm aligns with the handset cradle. Attach the lifter according to the headset manufacturer’s instructions and connect any required cable between the lifter and the headset or phone control unit. When configured, the lifter raises the handset automatically when a connected headset answers a call and lowers it to replace the handset when the call ends. Ensure the handset sits correctly in the cradle and make small position adjustments if the lifter does not engage or disengage smoothly.

Usage recommendations

Use the lifter with headsets and phones listed as compatible by the headset or phone manufacturer. Regularly check alignment and the mechanical arm for wear; clean gently and avoid excessive force when positioning the handset. If the lifter does not operate as expected, verify connections and consult the headset or phone compatibility information before attempting further adjustments.