Warranty/Support Extension HPE HY5R7E

Name: Warranty/Support Extension HPE HY5R7E HY5R7E
Brand: HP Enterprise
SKU: 4099014
Price: 1713.49 EUR
Availability: InStock

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Short description

The HPE HY5R7E warranty/support extension provides 5 years of on-site support, ensuring your systems are maintained with a response time of 2 hours during business hours (9x5). This service enhances the reliability of your HPE products, minimizing downtime and maximizing productivity.

Available at price 1,713.49 €: 100 pcs.

Total available for order: 200 pcs.

Warranty: 2 Years

SKU: 4099014

Manufacturer: HP Enterprise

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Deliver the order:

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to the Customer Service Center at Kengaraga 2b, Riga

Wednesday {{selectedOffer.officeDeliveryString}}

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Customer service center

2b. Kengaraga str., Riga, Latvia, LV-1063

Wednesday {{selectedOffer.officeDeliveryString}}

free

Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!

22.06.2026 {{selectedOffer.courierDeliveryString}}

From 4.99 € (Weight: 1.00 kg)

Parcel couriers

Latvijas Pasts pakomāts / Unisend LV / DPD Paku skapis / Omniva LV / Venipak Pickup LV / Venipak Locker LV / Latvijas Pasts nodaļa

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From 1.99 €

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All payment Methods:

Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities

36 months installment: from 47.60 euros per month

Leasing for legal entities: from 59.63 euros per month

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Product information

Description

HPE Pointnext Tech Care (HPE Tech Care) provides operational support for HPE hardware and software products. The HY5R7E warranty/support extension supplies five years of on-site support and includes access to HPE Tech Care resources for proactive operational guidance, access to product specialists, and tools for asset management and performance optimization. The service includes multiple contact channels such as 24x7 telephone access, automated incident logging, moderated community forums, and real-time expert chat (chat and expert responses are available in English only). Response times vary by service level and the HY5R7E on-site extension offers a 2-hour phone response during the coverage window for products under the Basic service level and the specified on-site support coverage for five years.

Advantages

HY5R7E combines on-site hardware support with HPE Tech Care’s operational capabilities, giving direct access to product-specific specialists and general technical guidance. The service reduces time spent on entitlement or triage questions, provides a personalized digital experience via HPE Support Center, and offers tools and knowledge resources that help maintain and optimize systems from edge to cloud. For supported InfoSight-enabled products, the service includes assistance interpreting InfoSight analytics, alerts, and recommendations.

Suitable for

Organizations needing five years of on-site HPE hardware support
IT teams seeking direct access to HPE product specialists and operational guidance
Environments requiring improved asset visibility and self-service support tools

Key specifications

Product name: Warranty/Support Extension HPE HY5R7E
Brand: HP Enterprise
Type: On-site support
Number of years: 5 year(s)
On-site support: Yes
Telephone support: 24x7 access to log incidents; response time varies by service level
Basic service level phone response: 2-hour response during coverage window
Enhanced response (Critical/Essential): 15-minute callback or connection for Severity 1 incidents (24x7)
Expert online chat: Available in English during service hours; complex issues may be escalated to incidents
Expert forum response: Responses to unresolved forum questions within two business days for covered products

How to use

Register the product and link the HY5R7E service agreement in HPE Support Center to enable online features and specialist access. Use the telephone number provided with your agreement to log incidents; response time will follow the applicable service level. For quick technical questions, initiate expert online chat or post in the HPE community forums; complex or unresolved issues should be converted into formal support incidents so they follow HPE’s incident management process. Request InfoSight assistance through the same support channels for products configured with HPE InfoSight.

Usage recommendations

Keep product registrations and linked service agreements up to date in HPE Support Center, and provide necessary system details when contacting support to minimize triage time and speed resolution. Use the self-service tools and knowledgebase in HPE Support Center for routine tasks before opening incidents. For InfoSight-enabled systems, review InfoSight alerts and recommendations and request qualification or next-best-action guidance through HPE Tech Care when needed.

Specifications

Type:: On-site
Number of years:: 5 year(s)
On-site support:: Yes

All features

Features

Type:: On-site
Service type:: Next Business Day
Number of years:: 5 year(s)
On-site support:: Yes
Web support:: Yes
Compatibility:: Proliant DL365 Gen10 Plus
License quantity:: 1
Service time (hours x days):: 9x5
Response time:: 2
Phone support:: Yes

Packaging data

Quantity per pack:: 1 pc(s)

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Instructions

mmo_91232886_1622005933_9862_65121.pdf

Description

Instructions

mmo_91232886_1622005933_9862_65121.pdf

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Warehouse	Stock	Delivery to the store	Store Price
BT10	100	Wednesday Best delivery	1,713.49 €

Available only for legal entities
Warehouse	Stock	Delivery to the store	Store Price
BT11	100	07.07.2026	1,713.49 €

1,713.49 €

Stock: 100

Delivery Date: Wednesday Best delivery

Warehouse: BT10

Available only for legal entities

1,713.49 €

Stock: 100

Delivery Date: 07.07.2026

Warehouse: BT11

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Customer questions

FAQ

How much does the Warranty/Support Extension HPE HY5R7E cost, and is it available for purchase?

The price is 1,713.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

Can Warranty/Support Extension HPE HY5R7E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. We work with leading banks and leasing companies in Latvia, allowing you to make your purchase on convenient terms — with a minimal down payment and a repayment period from 3 to 36 months. You can apply for credit or installments for the Warranty/Support Extension HPE HY5R7E online, and the application process is as simple as possible:

Select the product on the website and add it to your cart;
When placing your order, choose the payment method “Installments”;
Fill in the required details for the lending partner;
Receive a decision within a few minutes.

For more information about available payment options, interest-free installment terms, and credit conditions in Latvia, please visit the Payment page.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for Warranty/Support Extension HPE HY5R7E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

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