Poly CCX 400 IP Phone

Name: IP Phone Poly CCX 400 849A1AA#AC3
Brand: HP POLY
SKU: 11016532
Price: 280.49 EUR
Availability: OutOfStock

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IP Phone Poly CCX 400 — 5" LCD touchscreen, 24 lines, Gigabit Ethernet, PoE, wired handset, black

Short description

Poly CCX 400 is a business IP phone with a 5" (12.7 cm) LCD touchscreen, supporting up to 24 lines. It features Gigabit Ethernet (10/100/1000 Mbps), Power over Ethernet (PoE), a wired handset and built-in speakerphone. Compatible with Open SIP, it supports codecs including OPUS, G.722, G.729ab and G.711, and security with 256-bit AES, SRTP and TLS.

Warranty: 2 Years

SKU: 11016532

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Product information

Description

The Poly CCX 400 is an entry-level business IP phone featuring a 5" (12.7 cm) LCD touchscreen and support for up to 24 lines. Designed for desk environments, it provides Gigabit Ethernet (10/100/1000 Mbps) connectivity and Power over Ethernet (PoE) for flexible installation without a separate power adapter. The phone includes a wired handset and an integrated speakerphone, supports Open SIP deployments and a wide range of audio codecs including OPUS, G.722, G.729ab and G.711, and implements 256-bit AES, SRTP and TLS for secure voice communications.

Advantages

The large color touchscreen and simple user interface make call handling, contacts and calendar access fast and intuitive. Gigabit Ethernet and PoE reduce cabling complexity and enable reliable network performance. Compatibility with Open SIP and common codecs ensures interoperability with a variety of PBX and cloud telephony platforms. Built-in security features protect signaling and media streams, while the wired handset and full-duplex speakerphone provide flexible audio options for private or hands-free conversations.

Suitable for (tasks / use cases)

Office desk phone for administrative and sales staff
Reception and helpdesk stations requiring multiple line support
Conference and meeting rooms for voice calls and on-site collaboration
SIP-based cloud telephony and on-premises PBX deployments

Key specifications

Display: 5" (12.7 cm) color LCD touchscreen
Lines: Supports up to 24 lines
Network: Gigabit Ethernet (10/100/1000 Mbps)
Power: Power over Ethernet (PoE) supported
Audio: Wired handset and built-in full-duplex speakerphone
Codecs: OPUS, G.722, G.729ab, G.711
Security: 256-bit AES, SRTP and TLS for signaling and media protection
Form factor: Desk IP phone, black finish

How to use

Connect the Poly CCX 400 to the network using the RJ-45 Ethernet port; if available, use PoE to power the device from a compatible switch or injector. Follow on-screen prompts on the 5" touchscreen to configure network settings and register the phone to your SIP server or telephony service. Use the touchscreen to access contacts, call history and calendar entries; place and receive calls via the wired handset or hands-free speakerphone. Adjust audio volume and handset settings through the phone settings menu on the display.

Usage recommendations

For best call quality, connect the phone to a Gigabit-enabled network segment and enable QoS (Quality of Service) on switches to prioritize voice traffic. Ensure the SIP server and firmware are kept up to date and configure SRTP/TLS to maintain secure communications. Place the device on a stable desk surface away from sources of electrical interference to preserve audio clarity.

Specifications

Display:: LCD
Touchscreen:: Yes
Lines quantity:: 24 lines
Speakerphone:: Yes
Ethernet LAN:: Yes
Bluetooth:: No
Power over Ethernet (PoE):: Yes
Handset type:: Wired handset
Product colour:: Black

All features

Display

Display:: LCD
Touchscreen:: Yes
Display diagonal: iagonal of the visible part of the screen expressed in centimeters and inches.: 5 "
Aspect ratio:: 16:9
Display resolution:: 720 x 1280

Phone features

Caller ID:: Yes
Lines quantity:: 24 lines

Audio

Speakerphone:: Yes
Voice codecs:: G.722, OPUS, G.711ulaw, iLBC, G.711alaw, G.729ab

Ports & interfaces

USB 2.0 ports quantity:: 1
Ethernet LAN (RJ-45) ports:: 2
RJ-9 ports quantity:: 1

Network

Security algorithms:: TLS, SRTP, 256-bit AES
Ethernet LAN:: Yes
Bluetooth:: No
Wi-Fi:: No
Ethernet LAN data rates:: 1000, 100, 10
Ethernet LAN interface type:: Gigabit Ethernet

Power

Power over Ethernet (PoE):: Yes

Weight & dimensions

Package weight:: 1004 g
Package depth:: 243 mm
Package height:: 69 mm
Package width:: 222 mm

Operational conditions

Operating relative humidity (H-H):: 5 - 95
Storage temperature (T-T):: -40 - 70
Operating temperature (T-T):: 0 - 40

Packaging content

Cables included:: LAN (RJ-45)
Handset:: Yes
Stand included:: Yes
Number of handles included:: 1 pc(s)

Design

Product colour:: Black
Handset type:: Wired handset
Product type:: IP Phone

Logistics data

Country of origin:: China

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Reasons to buy

Sound your best

Hear every nuance with Poly HD Voice and Poly Acoustic Clarity technologies that deliver natural, lifelike audio for every call. Built-in Acoustic Fence reduces distracting background noise so conversations stay focused and professional.

Stylish, ultra-usable design

Enjoy an ergonomic, modern form factor with an intuitive color touchscreen that makes navigation and daily use effortless. The easy-to-learn interface speeds adoption, helping teams collaborate more effectively and boost productivity.

Audio clarity

Reliable, high-quality audio is ensured by advanced codecs and Poly’s HD Voice combined with Acoustic Clarity, keeping speech crisp and intelligible even in busy office environments.

Distraction-free calls

Poly Acoustic Fence technology actively reduces unwanted ambient noise so calls remain clear and interruptions are minimized—ideal for open offices and shared spaces.

Touchscreen controls

Access contacts, calendars and meetings quickly through the vivid 5" multi-touch LCD display, designed for fast, responsive control of everyday calling and collaboration tasks.

IT friendly

Streamline deployment and administration with provisioning and management features that simplify telephony rollouts and ongoing support for IT teams.

Optional wall mount

Mount the phone on a wall for flexible workspace setups using the optional CCX 400 wall mount kit (sold separately).

Communications platforms

Optimized and certified to work with leading virtual meeting providers, this desk phone supports enterprise communications needs and integrates smoothly with common collaboration platforms.^[1]

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Customer questions

FAQ

What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP POLY products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP POLY service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: display, touchscreen, lines quantity, speakerphone, ethernet lan, bluetooth, power over ethernet (poe), handset type, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

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