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header-product On-site Post Warranty Proactive Care Call-to-Repair 1 year, HP Q5999-67903-RFB, 24x7, 6 h response
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AiO.lv Computer Components Software Warranty Extensions & Service Packs HP

On-site Post Warranty Proactive Care Call-to-Repair 1 year, HP Q5999-67903-RFB, 24x7, 6 h response

Stāvoklis: Renew
HP Proactive Care Call-to-Repair On-site 1 year Photo 1
HP Proactive Care Call-to-Repair On-site 1 year Photo 1
On-site Post Warranty Proactive Care Call-to-Repair 1 year, HP Q5999-67903-RFB, 24x7, 6 h response
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Short description

HP on-site Post Warranty Proactive Care Call-to-Repair service, 1 year term. Provides 24x7 coverage with a 6-hour response time and includes on-site repair dispatch under CDMR QS 20-p conditions. Designed for continued hardware support after warranty expiration, it addresses urgent server or infrastructure faults and minimizes downtime with rapid on-site intervention.
Warranty: 2 Years
Stāvoklis: Renew

The device has been fully restored by the manufacturer. Perfect technical and visual condition. Full packaging.
SKU: 257942
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Product information

Description

HP On-site Post Warranty Proactive Care Call-to-Repair for 1 year provides continued hardware support after warranty expiration, offering 24x7 coverage and a guaranteed 6-hour response time. This service includes on-site repair dispatch under CDMR QS 20-p conditions and is intended to reduce downtime for servers and related infrastructure by delivering rapid on-site intervention and coordinated incident management.

Advantages

This service combines proactive monitoring and reactive support to improve the stability and operation of converged and virtualized environments. Access to advanced technical specialists ensures a managed case lifecycle from initial report through resolution, helping to address urgent server, storage, hypervisor or network faults quickly. The defined 6-hour response window and continuous 24x7 availability help minimize business impact and support continuity of critical IT services.

Suitable for

  • Organizations operating servers and storage outside of original warranty coverage
  • Data centers and virtualized environments requiring fast on-site repair
  • IT teams that need 24x7 incident response and coordinated escalation
  • Environments where minimizing downtime for critical systems is a priority

Key specifications

  • Service type: On-site proactive and reactive hardware support
  • Term: 1 year
  • Service availability: 24 hours a day, 7 days a week
  • Response time: On-site response within 6 hours from service dispatch
  • Coverage: Hardware components in converged infrastructure including servers, storage and network-related hardware

How to use

Report incidents through the designated HP service intake channels specified in your service agreement. Once a case is opened, advanced technical specialists will manage the incident, perform remote diagnostics where possible, and initiate on-site dispatch when required. On-site engineers will arrive within the committed 6-hour response window to diagnose and repair covered hardware faults under the defined service conditions.

Usage recommendations

Keep an up-to-date inventory of covered systems and maintain clear contact and facility access information to ensure fastest possible on-site response. Use the service alongside routine infrastructure monitoring and change management processes to maximize uptime and allow proactive specialists to identify trends before they escalate.

Specifications

Type:
On-site
Number of years:
1 year(s)
All features

Features

Type:
On-site
Number of years:
1 year(s)
Compatibility:
QS 20-p
Service time (hours x days):
24x7
Response time:
6
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Description

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Reasons to buy

Maximize uptime with proactive, expert support

HP On-site Post Warranty Proactive Care delivers continuous, 24x7 coverage with a 6-hour response commitment to minimize downtime and protect your infrastructure investment. This service is tailored for post-warranty environments to ensure fast on-site intervention and repair under CDMR QS 20‑p conditions.

Fast incident management by skilled specialists

Receive resolution from specially trained, solution-oriented advanced resources who manage incidents from start to finish, reducing mean time to repair and restoring critical systems quickly.

Proactive risk identification and best-practice configuration

Regular device-based proactive scans identify risks and configuration issues, helping keep systems aligned with Hewlett Packard Enterprise best practices and preventing problems before they impact operations.

Firmware and software patch recommendations

Get expert guidance on recommended firmware versions and software patching for supported products to help prevent known issues and maintain stability across your environment.

Access to a remote Technical Account Manager

Benefit from access to a remote HPE Technical Account Manager who provides strategic advice, guidance on identified risks, and recommendations surfaced by Remote Support Technology.

Augment your team with HPE specialists

Leverage technical advice and services from Hewlett Packard Enterprise specialists to supplement your team with targeted skills and capabilities when you need them most.

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Customer questions

FAQ

What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.
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