Zebra service plan: OneCare 5-year support for Zebra devices

Zebra OneCare 5-year support for Zebra devices is a manufacturer-backed service plan that provides five years of technical support, repair coverage and extended warranty options for compatible Zebra hardware used in retail, warehousing and logistics. The plan focuses on minimizing downtime, maintaining device performance and delivering authorized repairs and software maintenance to keep your point-of-sale and barcode scanning devices operating reliably throughout their service life.

Advantages

The service plan combines extended warranty, access to certified parts and trained repair technicians with proactive software and firmware updates. Customers can use self-service diagnostic tools, online request submission and direct phone support to resolve issues fast. Coverage options are flexible across different device types and service levels, allowing organizations to select response times and repair priorities that match operational requirements.

Suitable for

• Retail checkout and inventory management environments using Zebra scanners and mobile computers
• Warehouse and distribution centers where uninterrupted scanning and label printing are critical
• Field service or mobile workforce deployments requiring predictable maintenance and repair turnaround
• Organizations that must apply security patches and firmware updates centrally to maintain compliance

When it may not be suitable

The OneCare 5-year plan is designed for businesses that need ongoing manufacturer support and authorized repairs. It may not be cost-effective for very small operations with only one or two devices or for organizations that already maintain a comprehensive in-house repair and support capability. Devices that are not listed as compatible by Zebra will not be covered under this plan.

Key specifications

• Coverage duration: five years of technical support and repair services
• Support types: remote troubleshooting, online case submission and phone-based assistance
• Repairs: certified repairs using authorized replacement parts and trained technicians
• Software maintenance: firmware and software updates, and security patches where applicable
• Service flexibility: multiple coverage levels and response-time options to match business needs

How to use

After purchasing the Zebra OneCare 5-year plan, register the covered device(s) with Zebra according to the enrolment instructions. When an issue arises use the available support channels: run self-diagnostic tools, submit a support request online or contact Zebra support by phone to open a service case. For repairable hardware faults you will be guided through the return or onsite repair process based on the selected coverage level. Monitor firmware and security update notifications and apply updates following Zebra’s instructions to keep devices current.

What to consider before purchase

• Confirm device compatibility with Zebra OneCare and that the specific device model is eligible for a five-year plan
• Decide which coverage level and response-time option align with your operational priorities
• Check whether on-site repair or depot repair best suits your location and uptime requirements
• Review the terms for accidental damage, exclusions and claim procedures

Usage recommendations

Register devices promptly after purchase, maintain a record of serial numbers and enrolment details, and apply recommended firmware and security updates to reduce the likelihood of incidents. Use the online support portal for diagnostics before requesting repair to speed up resolution.