Service plan Zebra OneCare 1 license 5 years — support and maintenance for Zebra devices

Zebra OneCare 1 license 5 years provides manufacturer-backed support and maintenance for Zebra devices over a five-year coverage period. The plan consolidates software updates, technical assistance and repair services into a single subscription to help businesses maintain operational continuity and predictable device performance. It is designed for organizations that require centralized lifecycle management for Zebra hardware and related software components.

Advantages

This service plan delivers multi-year coverage with defined response and repair options, access to firmware and software updates, and authorized repairs using genuine parts. Customers gain centralized technical support channels, online self-service diagnostics and the option to choose the level of coverage that matches business urgency. The plan simplifies budgeting through a subscription model and reduces the administrative burden of ad-hoc repairs and warranty disputes.

Suitable for

• Retail, warehousing and logistics operations using Zebra barcode scanners, mobile computers and printers
• Businesses that require predictable maintenance and long-term device lifecycle management
• IT teams seeking centralized support, firmware updates and authorized repair processes
• Environments where minimizing downtime and ensuring quick access to technical assistance is important

When it may not be suitable

This plan may not be suitable for customers who only need short-term, ad-hoc repairs or who replace devices frequently and do not plan to retain hardware for multiple years. It also may not be cost-effective for very small deployments where informal, in-house maintenance is sufficient.

Key specifications

• Coverage period: five years of support and maintenance
• Licenses: single-license plan covering one device or entitlement as defined by the contracted terms
• Includes: technical support, firmware and software updates, and manufacturer-authorized repair services
• Service options: access to online self-service diagnostics and live technical assistance through Zebra support channels
• Repair handling: certified repairs with authorized parts and processes to maintain device integrity

How to use

Purchase and register the Zebra OneCare plan for the specific device according to Zebra's enrollment procedures. When support is required, use the provided support channels to submit service requests, access online diagnostics, or request authorized repairs. Ensure devices are enrolled and associated with the plan so firmware updates, security patches and repair entitlements are applied according to the plan terms.

What to consider before purchase

• Confirm which devices and device models are covered under the plan and ensure the license matches your device count
• Review the level of coverage offered (response times, repair turnaround and available services) to match operational needs
• Check enrollment and registration requirements to guarantee prompt activation of support services
• Evaluate whether five years of coverage aligns with your device replacement and refresh cycle

Usage recommendations

Maintain current firmware and register devices promptly after purchase. Use online diagnostics for initial troubleshooting and escalate to Zebra support for repairs covered by the OneCare plan to ensure authorized parts and certified service processes are used.