Zebra OneCare service plan — 1 license, 3 years

Zebra OneCare service plan — 1 license, 3 years provides manufacturer-supported maintenance and technical assistance for eligible Zebra devices under the OneCare Select level. This three-year license extends warranty coverage and bundles repair, maintenance, software updates and access to technical support channels. The plan is designed to reduce unplanned downtime and deliver predictable, vendor-backed service from the original equipment manufacturer.

Advantages

The OneCare Select plan centralizes support, combining access to certified repairs using authorized parts, firmware and software updates, and troubleshooting resources. Customers benefit from defined service procedures and a consistent support path that includes online case submission, self-service diagnostic tools and live-agent assistance. The three-year term simplifies budgeting by consolidating multi-year coverage into a single contract.

Suitable for (tasks / use cases)

• Businesses that require continuous operation of POS and label printing devices.
• Retail, logistics and warehousing environments where device uptime is critical.
• IT teams seeking predictable maintenance costs and consolidated vendor support.
• Companies that prefer certified repairs and official firmware/security updates from the manufacturer.

When it may not be suitable

This service plan applies only to eligible Zebra hardware and does not replace third-party device management solutions or on-site logistical services unless explicitly stated in the selected coverage. Organizations that require on-site parts replacement or a faster-than-offered repair turnaround time should verify available service levels and response options before purchase.

Key specifications

• Coverage period: 3 years from plan activation.
• Licenses included: 1 device covered under the OneCare Select level.
• Support scope: technical support, diagnostics, and repair services through Zebra OneCare channels.
• Maintenance: access to firmware and software updates and security patches as provided by the manufacturer.
• Repair process: certified repairs using authorized replacement parts where applicable.

How to use

Purchase and activate the OneCare license for the specific Zebra device following the vendor’s activation instructions. When an issue occurs, submit a support case via Zebra’s online portal, use the self-diagnostic tools for initial troubleshooting, or contact Zebra support by phone to engage a live agent. If repair is required, follow return or depot instructions provided by Zebra OneCare or arrange the service option included in your chosen coverage level.

What to consider before purchase

• Confirm that the specific device model is eligible for OneCare Select coverage.
• Verify the expected turnaround time and service level for repairs and support in your region.
• Check whether on-site service or depot repair is included or requires an upgraded plan.
• Consider inventory and device replacement strategies during repair windows.

Usage recommendations

Register devices promptly after purchase, keep firmware current via the updates provided, and use Zebra’s diagnostic tools to capture issue details before contacting support. These steps help streamline case resolution and minimize operational disruption.