BC.edu English for Telephoning with CD is a coursebook designed to develop practical telephone English skills. The material concentrates on everyday call scenarios, common phrases for opening and closing conversations, techniques for handling enquiries and resolving problems, and the language of politeness appropriate for professional and informal calls. The pack includes an audio CD that supports listening comprehension, pronunciation practice, and role-play exercises to simulate real-life telephone communication.
Advantages
The coursebook provides focused, task-oriented lessons that target the specific language needed for telephone interactions, combining written dialogues with audio support to reinforce listening and speaking. Exercises are structured to build confidence in initiating calls, managing information exchange, clarifying details, and closing conversations clearly. The included CD allows learners to hear natural intonation and rhythm, making practice suitable for both classroom use and self-study.
Suitable for
- Students learning practical English for telephone communication
- Employees who need to handle customer calls or internal phone conversations
- Language learners preparing for job interviews, business calls, or service enquiries
- Teachers seeking material for classroom role-plays and pronunciation drills
Key specifications
- Format: printed coursebook with accompanying audio CD
- Content focus: telephone dialogues, call opening and closing, enquiries, problem handling, politeness phrases
- Skills practiced: listening comprehension, spoken interaction, pronunciation, role-play
- Approach: task-based exercises and realistic conversation examples
How to use
Work through the book sequentially or select units relevant to the learner's needs. Begin by listening to the dialogues on the audio CD to become familiar with pronunciation and intonation, then read the accompanying scripts to analyze phrase structure. Complete controlled practice exercises to consolidate vocabulary and set phrases, followed by role-play activities that simulate real calls. Teachers can use the CD for whole-class listening tasks and pair work for speaking practice.
Usage recommendations
For best results, combine repeated listening to the CD with active speaking practice: shadow dialogues to improve fluency, record yourself to check pronunciation, and perform guided role-plays that mirror typical work or personal call scenarios.
