HP Enterprise HPE 1 Year Post Warranty Tech Care Basic

Name: Support service HP Enterprise HPE H10YMPE
Brand: HP Enterprise
SKU: 11654856
Price: 2373.99 EUR
Availability: InStock

Hot Deals at AiO.lv

Hurry and order now – up to 50% off!

Support service HP Enterprise HPE 1 Year Post Warranty Tech Care Basic for DL380 Gen10 Plus — 1 year

Keep track of price changes You keep track of price changes

Scan qr code below, or type in manually: {{secretKey}}

Forgot password? Registration

Short description

Post-warranty support service for HPE ProLiant DL380 Gen10 Plus servers. This HP Enterprise 1 Year Post Warranty Tech Care Basic package provides one year of technical care after the original warranty period. It covers basic post-warranty assistance for hardware and relevant service coordination to help maintain server uptime and simplify support for datacenter or enterprise deployments.

Available for order: 100 pcs.

Warranty: 2 Years

SKU: 11654856

Manufacturer: HP Enterprise

Learn more

Deliver the order:

{{ userCountryName }}

to the Customer Service Center at Kengaraga 2b, Riga

Monday {{selectedOffer.officeDeliveryString}}

free

All delivery methods Hide details

Customer service center

2b. Kengaraga str., Riga, Latvia, LV-1063

Monday {{selectedOffer.officeDeliveryString}}

free

Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!

29.06.2026 {{selectedOffer.courierDeliveryString}}

From 4.99 €

Parcel couriers

Latvijas Pasts pakomāts / Unisend LV / DPD Paku skapis / Omniva LV / Venipak Pickup LV / Venipak Locker LV / Latvijas Pasts nodaļa

29.06.2026 {{selectedOffer.parcelStationDeliveryString}}

From 1.99 €

More about delivery methods

pay in 3 equal parts

today

0 €

afterward

3 mth. х 791.33 €

overpayment

0 €

All payment Methods Hide details

All payment Methods:

Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities

36 months installment: from 65.94 euros per month

Leasing for legal entities: from 82.61 euros per month

More about payment methods

You saving {{productBundleYouSave | formatAmount}}

Product information

Description

HPE Tech Care Service provides operational support for HPE hardware and software products, covering both on‑premises and as‑a‑service deployments. The service offers access to product‑specific specialists and general technical guidance to help IT teams reduce risk, streamline operations, and focus on strategic tasks rather than only reactive issue handling.

Advantages

HPE Tech Care Service supplies direct access to expert technical resources with specialized knowledge of HPE hardware and software within the context of the customer’s workload. Support is available through multiple channels — telephone, real‑time chat, automated incident logging and HPE‑moderated forums — with defined response times. The service helps avoid time spent on triage or entitlement questions and supports proactive identification of more efficient ways to operate.

Key specifications

Coverage: HPE hardware and software products (on‑premises and as‑a‑service)
Support channels: telephone, real‑time chat, automated incident logging, moderated forums
Focus: product‑specific specialists and general technical guidance
Response: defined response times for supported channels
Benefit: reduces time spent on triage and entitlement questions

How to use

Contact HPE Tech Care Service via the available support channels for incidents or technical guidance. Provide product and workload details so specialists can assess the issue in the proper context. Use automated incident logging for faster case creation, use chat or phone for interactive troubleshooting, and consult moderated forums for community and HPE‑guided responses.

Recommendations

Provide complete product identifiers and workload context when opening a case, choose the most appropriate support channel for your issue (automated logging for tracking, chat/phone for immediate interaction), and keep contact and entitlement information up to date to minimize resolution delays.

Specifications

Number of years:: 1 year(s)

Description

Machine translation. Load original

Reasons to buy

Phone access to experts and Coverage Window

Customers may contact HPE support by telephone 24 hours a day, 7 days a week to log support incidents. Response times depend on the service level of the covered product.
2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE will provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside the coverage window will be acknowledged on the following coverage day.
Remote response: nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
Next business day on-site coverage: Support incidents received outside the coverage window will be acknowledged the next coverage day and serviced within the following coverage day, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or receive general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
Expert online chat is limited to English language only, requires the user to be registered with the HPE service portal, and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative.
Expert forum response: Customers can post questions, issues, or discuss product usage within the HPE community forums. HPE product specialists respond within two business days to any unresolved questions raised within the official HPE community forum for products covered by HPE Support services.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident be created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with the HPE service portal and has registered service agreements.

General technical guidance

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined below regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.
General technical guidance is available through telephone, web, and chat channels and is subject to the service coverage window of the service agreement; it will be treated as a noncritical incident.
General technical guidance is also treated as a severity 3 incident when applicable and is available through the same telephone, web, and chat channels during the coverage window.
When related to the topics described below, HPE identifies knowledge documents, videos, and knowledge base articles to assist with the issues raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. For connected products, HPE extends general technical guidance to include analytics, events, and recommendations provided by those tools.
For configured HPE products, on request, HPE assists Customers in understanding the issues, events, and information provided by HPE Proprietary Service Tools.

{{highlightedFeature.featureTitle}}:

{{getProductFeatureValueById(product, highlightedFeature.featureId)}}

Customer reviews

Show all reviews

Customer questions

FAQ

How much does the HP Enterprise HPE 1 Year Post Warranty Tech Care Basic cost, and is it available for purchase?

The price is 2,373.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

Can HP Enterprise HPE 1 Year Post Warranty Tech Care Basic be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. We work with leading banks and leasing companies in Latvia, allowing you to make your purchase on convenient terms — with a minimal down payment and a repayment period from 3 to 36 months. You can apply for credit or installments for the HP Enterprise HPE 1 Year Post Warranty Tech Care Basic online, and the application process is as simple as possible:

Select the product on the website and add it to your cart;
When placing your order, choose the payment method “Installments”;
Fill in the required details for the lending partner;
Receive a decision within a few minutes.

For more information about available payment options, interest-free installment terms, and credit conditions in Latvia, please visit the Payment page.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Show all questions