A headset that’s got your back
With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.
This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.
It’s not rocket science. But it is very clever.
A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions.1
Customer call experience is improved in real time. And onboarding, coaching and retaining staff becomes easier with meaningful data at your fingertips, giving insights that make your job simpler and more effective.
Leading monitoring solutions have integrated our call analytics with their platforms, extending value by enabling access to our call data together with other monitoring data. This gives a clearer view of the customer experience, helping you pinpoint and address specific issues.
Told you it was clever.
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1 Free software download required. Integrations available for selected platforms.
Magic mic
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. This headset has not one, but three microphones, for excellent background noise cancellation that lets your customer hear every word, enabling accurate speech-to-text for precise call transcription.
Combined with intuitive Engage+ software, our microphone technology creates conditions that can help reduce average call handling times across the board.
Great comfort isn’t a given. It’s engineered.
An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing as little as 1.5 oz, or 45 g*, it’s super lightweight, with angled cushions for the most comfortable fit.
We’ve also added an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users and designed specifically to relieve pressure on common problem areas, helping you stay relaxed and focused on your customer.
*Weight varies for stereo and mono variants
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag — the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest-lasting headset yet.
We’re confident that Engage 50 II will stand the test of time and the harsh conditions a headset can suffer, so we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times...).
Engage 50 II’s specially engineered speakers are optimised for speech clarity, easing frustrations and making calls more productive. BalancedVoice™ also automatically processes sound to be clear and crisp — another clever feature bringing calm efficiency to every conversation.
Healthy ears. Happy agents.
That's the philosophy behind the professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls knowing that your hearing is protected.
We’ve included several hearing-protection technologies, including:
IntelliTone™ 2.0, which keeps average noise exposure at a safe level
PeakStop™ 105 dB, which prevents sudden loud noises
BalancedVoice™, which processes incoming sound for clearer calls
Speech level normalisation, which keeps incoming calls at your preferred volume
Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
Because hearing protection isn’t an afterthought. It’s a lifetime investment.
Smooth operator
Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to maintain balance on a long shift.
Engage 50 II uses a unique signal-processing algorithm, BalancedVoice™, to stop you constantly raising the call volume and keep you call-ready throughout the day. Relax, avoid call fatigue and focus on your customer — it’s all taken care of.
We tested this technology with users, who agreed it makes higher-pitched voices clearer and helps speech stand out from background noise, while evening out voice tone to create harmony for your ears*.
*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017
Ditch missed calls
Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, choose the ringtone and volume you prefer and your intelligent headset will do the rest.
Set the SmartRinger to only ring when you’re away from your desk — so you can grab a coffee or load the dishwasher on work-from-home days without disturbing colleagues with constant ringing when you’re in the office.*
*SmartRinger only sounds when the headset is lying on a flat surface
Plays well with others
Connecting with your customers is easy with Engage 50 II. The headset works with all leading contact centre and Unified Communications (UC) platforms and has integrated call control for Amazon Connect, Genesys Cloud CX and NICE CXone when used with the control unit accessory.2
With a UC variant certified for Google Meet, Works With Chromebook and Zoom, and another variant for Microsoft Teams, you can enjoy seamless customer interactions across platforms. Stay close. Stay in control. Stay connected.
2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details
Protect your focus
Say no to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.
A red light glows automatically when you’re on a call, signaling anyone nearby that it’s not a good time to chat — so you can stay focused on your customer and give colleagues a clear sign when you’re free.
